Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites and software services offered by Crewsie, LLC (“Crewsie,” “we,” “us”). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. This is a draft for counsel review—not legal advice.

1. The Service

Crewsie provides online tools for field service teams, including scheduling, dispatch, customer and job records, messaging workflows, quotes and invoices (where enabled), and related features. We may add, change, or discontinue features. We will provide reasonable notice where practicable for material changes that affect you.

2. Accounts and eligibility

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account. Notify us promptly at support@crewsie.com if you suspect unauthorized access.

3. Customer data and your responsibilities

You control what data you submit to the Service (“Customer Data”). You are responsible for obtaining any rights and consents needed for your use of Customer Data, including for messaging, marketing, and employment laws that apply to your business. You will not use the Service in violation of applicable law.

4. Messaging, AI, and automation

Features may include SMS or other channels, and may include AI-assisted suggestions or drafts. You remain responsible for your organization’s communications and for reviewing AI-generated content before relying on it or sending it to third parties where applicable. Crewsie does not guarantee uninterrupted delivery of messages or carrier behavior.

5. Third-party services

The Service may integrate with third-party services (for example carriers, payment processors, or calendars). Those providers may have their own terms. Your relationship with them is primarily between you and the provider.

6. Fees and trials

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7. Intellectual property

Crewsie owns the Service, software, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or access period. You retain ownership of Customer Data. You grant Crewsie a limited license to host, process, and display Customer Data solely to provide the Service.

8. Confidentiality

Each party will use the other’s non-public business information only as needed to perform under these Terms and will protect it with reasonable care. Processing of personal data is described in our Privacy Policy.

9. Acceptable use

You agree not to:

• Use the Service to violate law or third-party rights;
• Send spam, deceptive messages, or harassing content;
• Attempt to probe, scan, or bypass security or access data you are not authorized to access;
• Interfere with or disrupt the Service or other customers;
• Use the Service to distribute malware or conduct unlawful surveillance; or
• Reverse engineer the Service except where prohibited by applicable law.

We may investigate and suspend or terminate access for violations or risk to the Service or others.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be error-free or uninterrupted.

11. Limitation of liability

[ATTORNEY: Insert limitation of liability, cap (e.g., fees paid in prior months), and excluded damages consistent with your jurisdiction and insurance posture.]

12. Indemnity

[ATTORNEY: Insert indemnity scope (typically Customer Data + your use of messaging/AI) and carveouts for Crewsie gross negligence or willful misconduct where required by law.]

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach, risk to the Service, legal requirements, or non-payment where applicable. Provisions that by their nature should survive will survive.

14. Governing law and disputes

[ATTORNEY: Insert governing law, venue, arbitration or litigation election, and class-action waiver if enforceable.]

15. General

These Terms together with the Privacy Policy are the entire agreement regarding the Service (subject to a separate signed agreement if you have one). If a provision is unenforceable, the remainder stays in effect. Notices may be sent to the email associated with your account or posted in-product.

16. Contact

support@crewsie.com